Privacy Policy

How we protect and use your information

Last updated: July 12, 2025

Our Commitment to Privacy

At Soulwell, we believe that your personal reflections and journey of self-discovery should remain completely private. This privacy policy explains how we collect, use, and protect your information.

Information We Collect

Account Information

  • Email address (for account creation and login)
  • Password (encrypted and never stored in plain text)
  • Account preferences and settings

Reflection Content

  • Your daily reflection responses
  • Goals and obstacles you've shared
  • Generated insights and patterns (created for you)

Technical Information

  • Device and browser information
  • Usage patterns and app performance data
  • IP address and general location (for security)

How We Use Your Information

✅ What We Do

  • Generate personalized insights based on your reflections
  • Improve our AI to provide better guidance
  • Send you important account and service updates
  • Protect your account from unauthorized access
  • Analyze usage patterns to improve the app experience

❌ What We Never Do

  • Sell your personal information to third parties
  • Use your reflections to train external AI models
  • Share your content with advertisers or marketers
  • Store or analyze your data for purposes unrelated to your journey
  • Access your reflections for any reason other than generating insights for you

Data Security

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict limitations on who can access your data
  • Regular Audits: Ongoing security assessments and improvements
  • Data Minimization: We only collect what's necessary for your experience

Your Rights

You have complete control over your data:

  • Access: Request a copy of all your data
  • Correction: Update or correct your information
  • Deletion: Permanently delete your account and all data
  • Export: Download your reflections and insights
  • Portability: Transfer your data to another service

Contact Us

Questions about your privacy or this policy? We're here to help:

Email: privacy@soulwell.app